Persian VPN — Support

Operated by CARWAN AI SOLUTIONS ULUSLARARASI TICARET LIMITED SIRKETI

Common questions

I started without an email address. How do I get back in?

Use the recovery code shown when your account was created. It is the only way back in — we cannot recover an account without it, because we store only its hash, never the code itself.

I lost my recovery code.

The account cannot be recovered. This is a consequence of not holding your code, not an oversight. Create a new account and save the code somewhere safe.

The connection drops or stops passing traffic.

The app closes a tunnel that has stopped responding and tells you why. If it keeps happening, tap Connect again; the server is chosen automatically and a different one may be selected.

I hit my monthly limit.

The free plan includes 1 device and 2 GiB per month. The app disconnects when the limit is reached and the allowance resets at the start of the next month.

How do I delete my account and data?

In the app: Account → Delete Account (iPhone, iPad, Mac and Android). For an account created without an email address, confirm with your recovery code. This physically removes the account records from the live database.

Without the app: install it again, restore access with your recovery code, then delete the account as above (an account you opened with Sign in with Apple is deleted from the iPhone, iPad or Mac app). If you cannot do that, email privacy@prsapp.ai with the subject “Delete account” and the account ID shown in the app under Account. We verify the request and delete the account and its data within 30 days. Never send your recovery code by email.

What we do not have

We cannot tell you which sites you visited, because we do not record them. We log no browsing destinations, no DNS queries, and no traffic contents. See the privacy policy for exactly what is stored.